How can I place an order?

Simply browse our website, add items to your cart, and proceed to checkout to complete your purchase.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options.

Can I cancel or modify my order?

Once an order is placed, it cannot be cancelled or modified. Please double-check your details before completing the checkout process.

How can I track my order?

Once your order ships, you will receive a tracking link via email or SMS.

I didn't receive an order confirmation email. What should I do?

Please check your spam/junk folder or contact our support team to confirm your order status.

What are your shipping options and costs?

We offer standard shipping to the United States. Costs are calculated at checkout based on your location and selected service.

How long will it take to receive my order?

Delivery times depend on your chosen shipping method, typically up to two weeks.

Do you ship internationally?

Currently, we only ship to addresses within the United States. All orders are shipped from our facility in the UAE.

Can I change my shipping address after placing an order?

Address changes are possible if the order hasn’t shipped. Contact us immediately for help.

What should I do if my package is delayed or lost?

Contact our support team, and we’ll help resolve the issue or file a claim with the carrier.

What is your return policy?

While we do not offer traditional returns or exchanges, we allow returns in the form of a credit note redeemable on any other product. Please note that the original shipping fee will not be refunded.

How do I initiate a return or exchange?

If you wish to return an item for a credit note, please contact our support team for assistance. The item must be in its original condition and packaging.

How long does it take to process a refund?

Refunds are not provided as cash. Instead, credit notes are typically processed after we receive and inspect the returned item.

Are there any items that cannot be returned?

Certain items, such as personalised products or sale items, may not be eligible for returns. Please check product details before purchasing.

Do you offer free returns?

Returns are not free. Shipping fees from the original order will not be refunded, and the cost of return shipping is the responsibility of the customer.

Do I need an account to place an order?

Yes, you must create an account to place an order. This allows for easier order tracking, access to your order history, and a faster checkout experience.

How do I create an account?

Click on the "Sign Up" or "Create Account" link on our website, provide your name, email address, and create a password. You'll receive a confirmation email to verify your account.

How do I reset my password?

Click on “Forgot Password” on the login page, enter your registered email address, and follow the instructions sent to your email to reset your password.

How can I update my personal information?

Log in to your account, navigate to the “Account Settings” or “Profile” section, and update your personal information as needed.

Is my payment information secure?

Yes, our store operates on the Shopify platform, which uses encrypted payment gateways and is PCI DSS compliant, ensuring your payment information is safe and secure.

How do you protect my privacy?

We value your privacy and comply with strict data protection policies. Your personal information is used only for order processing and customer service and is stored securely.

Are your products in stock?

We operate on a preorder basis, so products are not held in stock. Estimated production and delivery timelines are provided on each product page.

How can I find the right size or fit?

Use our size guide, available on all product pages, to find your perfect fit.

Do you offer personalised or customised products?

For now, we do not offer personalised or customised products.

What should I do if an item is out of stock?

As we operate on a preorder basis, items may temporarily become unavailable. Sign up for notifications or check back later for updates.

Are the colours shown on the website accurate?

We strive to display colours as accurately as possible, but slight variations may occur due to screen settings.