How can I place an order?

Simply browse our website, add items to your cart, and proceed to checkout to complete your purchase.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options.

Can I cancel or modify my order?

Once an order is placed, it cannot be cancelled or modified. Please double-check your details before completing the checkout process.

How can I track my order?

Once your order ships, you will receive a tracking link via email or SMS.

I didn't receive an order confirmation email. What should I do?

Please check your spam/junk folder or contact our support team to confirm your order status.

What are your shipping options and costs?

We offer standard shipping to the United States. Costs are calculated at checkout based on your location and selected service.

How long will it take to receive my order?

Delivery times depend on your chosen shipping method, typically up to two weeks.

Do you ship internationally?

Currently, we only ship to addresses within the United States. All orders are shipped from our facility in the UAE.

Can I change my shipping address after placing an order?

Address changes are possible if the order hasn’t shipped. Contact us immediately for help.

What should I do if my package is delayed or lost?

Contact our support team, and we’ll help resolve the issue or file a claim with the carrier.

What is your return policy?

We offer free refunds and exchanges for eligible items. If you're not satisfied with your purchase, you can return it within our 30 day return window for a full refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase.

How do I initiate a return or exchange?

To start a return or exchange, simply contact our support team. We'll provide you with a prepaid return label and guide you through the process. All returns and exchanges are free of charge.

How long does it take to process a refund?

Once we receive and inspect your returned item, your refund will be processed within 5–7 business days. Refunds are issued to your original payment method.

Are there any items that cannot be returned?

Items that are not in their original condition or outside the return and exchange 30 day policy are not ret

Do you offer free returns?

Yes! We provide free returns and exchanges, so you can shop with confidence. Return shipping is on us.

Do I need an account to place an order?

Yes, you must create an account to place an order. This allows for easier order tracking, access to your order history, and a faster checkout experience.

How do I create an account?

Click on the "Sign Up" or "Create Account" link on our website, provide your name, email address, and create a password. You'll receive a confirmation email to verify your account.

How do I reset my password?

Click on “Forgot Password” on the login page, enter your registered email address, and follow the instructions sent to your email to reset your password.

How can I update my personal information?

Log in to your account, navigate to the “Account Settings” or “Profile” section, and update your personal information as needed.

Is my payment information secure?

Yes, our store operates on the Shopify platform, which uses encrypted payment gateways and is PCI DSS compliant, ensuring your payment information is safe and secure.

How do you protect my privacy?

We value your privacy and comply with strict data protection policies. Your personal information is used only for order processing and customer service and is stored securely.

Are your products in stock?

Products are pre-ordered sometimes which takes time to make if they are not held in stock. We do our best to fulfill our customers orders with the least amount of delivery time possible.

How can I find the right size or fit?

Use our size guide, available on all product pages, to find your perfect fit.

Do you offer personalised or customised products?

For now, we do not offer personalised or customised products.

What should I do if an item is out of stock?

As we operate on a preorder basis, items may temporarily become unavailable. Sign up for notifications or check back later for updates.

Are the colours shown on the website accurate?

We strive to display colours as accurately as possible, but slight variations may occur due to screen settings.